Refund policy

Refund policy

At Bangee Leather, we want you to be completely satisfied with your locally made purchase. If you're not satisfied with your order, we're here to help. Please take a moment to review our return and refund policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at jr2111@bigpond.com

If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jr2111@bigpond.com

Damages and issues
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide you with a full refund, including any shipping charges.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jr2111@bigpond.com

We appreciate your trust in Bangee Leather and strive to provide you with a seamless shopping experience. Thank you for shopping with us!